Privacy Policy for Vendors (Sellers)

Junobot WhatsApp Shopping Platform

Effective Date: January 12, 2025 | Last Updated: January 12, 2025

About This Policy: This Privacy Policy applies to Vendors (Sellers/Merchants) who register to sell products or services through the Junobot platform operated by Acquire Job Skills (Junovortex Division). This document explains how we collect, use, store, and protect your business information.

1. Information We Collect from Vendors

1.1 Business Registration Information

To onboard as a vendor on Junobot, we collect:

Business Legal Name: As per registration documents
Business Type: Proprietorship, Partnership, Private Limited, LLP, etc.
Business Registration Number: CIN, LLP Identification Number, or similar
GSTIN (Goods and Services Tax Identification Number): Mandatory for Indian businesses above threshold
PAN Card Details: Permanent Account Number of business/proprietor
Business Address: Registered office address and operational address (if different)
Business Category: Type of products/services offered

1.2 Contact and Administrative Information

Authorized Person Details: Name, designation, phone number, email address
WhatsApp Business Number: Primary contact for order notifications
Alternative Contact Numbers: For backup communication
Store Name/Brand Name: As displayed to customers
Store Logo/Images: Brand visuals for store presence

1.3 Financial and Banking Information

For payment settlements via Razorpay:

Bank Account Number and IFSC Code: For receiving payments
Account Holder Name: Must match business registration
Bank Branch Address: For verification purposes
Cancelled Cheque/Bank Statement: As proof of account ownership
Razorpay Merchant ID: Generated upon integration (stored by us)

Razorpay KYC Requirement:

All vendors must complete Razorpay's mandatory KYC verification to receive payments. This is a legal requirement for payment gateways operating in India under RBI guidelines. Junovortex is NOT liable if Razorpay rejects a vendor due to incomplete or invalid documentation.

1.4 Product and Inventory Data

Product Catalogs: Names, descriptions, images, pricing, SKU codes
Inventory Levels: Stock availability and updates
Product Categories and Tags: For search and classification
Shipping Details: Weight, dimensions, handling instructions
Return/Refund Policies: Vendor-specific policies for products

1.5 Transactional and Performance Data

Order Details: All orders received, order values, customer delivery addresses
Sales Analytics: Revenue, number of orders, average order value, product performance
Customer Reviews and Ratings: Feedback received from customers
Delivery Performance: Fulfillment times, cancellation rates, return rates
Communication Logs: Messages exchanged via Junobot platform

1.6 Compliance Documents

Depending on your product category, we may collect:

FSSAI License: For food and beverage vendors
Drug License: For health and wellness products (as per Drugs and Cosmetics Act)
BIS Certification: For electronics and specific regulated products
Import/Export Code (IEC): If dealing in imported goods
Trademark/Copyright Certificates: For branded products to prevent counterfeits

2. How We Use Vendor Information

2.1 Platform Operations

Vendor Onboarding: Verification and approval of vendor applications
Store Creation: Setting up your digital storefront within Junobot
Order Processing: Routing customer orders to appropriate vendors
Inventory Management: Syncing stock levels to prevent overselling
Payment Settlements: Processing vendor payouts via Razorpay

2.2 Compliance and Legal Obligations

KYC Verification: Ensuring all vendors are legitimate registered businesses
Tax Compliance: GST reporting, TDS deductions, annual tax filings
Regulatory Compliance: Adhering to Consumer Protection Act, E-Commerce Rules, 2020
Dispute Resolution: Handling customer complaints, chargebacks, legal notices

2.3 Performance Analytics and Reporting

Vendor Dashboard: Providing real-time sales data, order tracking, revenue reports
Performance Benchmarking: Comparing vendor metrics against platform averages
Recommendation Algorithms: Promoting high-performing vendors to customers
Quality Monitoring: Tracking customer satisfaction, return rates, complaint ratios

2.4 Customer Visibility

The following vendor information is made publicly visible to customers:

Store Name and Logo
Business Address (city/locality, not complete address for privacy)
Customer Ratings and Reviews
Product Catalog with pricing
Return/Refund Policies
Estimated Delivery Times

Purpose: Building customer trust and transparency in the marketplace.

3. Information Sharing and Disclosure

3.1 With Customers

When a customer places an order with you, we share:

Customer name, phone number, and complete delivery address
Order details and special instructions
Payment confirmation status (amount received, not payment method details)

3.2 With Razorpay (Payment Gateway)

Your complete banking details for payment settlements
Transaction records for reconciliation and dispute resolution
KYC documents for merchant verification
Razorpay acts as an independent data processor; refer to their privacy policy

3.3 With Franchisees/Aggregators

If you are onboarded by a franchisee operating Junobot in your region:

The franchisee has access to your business data, order history, and performance metrics
The franchisee acts as the primary point of contact for vendor support
Franchisees are contractually obligated to maintain data confidentiality
Junovortex (parent company) also retains access for technical support and compliance

3.4 With Tax and Government Authorities

GST returns filed with GSTN (Goods and Services Tax Network)
TDS certificates issued to Income Tax Department
Compliance reports to Consumer Protection Authority if required
Disclosure to law enforcement in case of illegal activities or court orders

3.5 Third Parties We Do NOT Share With

We will NEVER:

Sell your business data to competitors or marketing agencies
Share your banking details with anyone except Razorpay
Disclose your proprietary business information (sales figures, profit margins) publicly
Provide your customer database to third parties without explicit consent

4. Data Retention for Vendors

4.1 Active Vendor Accounts

Business Documents: Retained for entire duration of active account
Transaction Records: Stored for 7 years as per Indian Income Tax Act, 1961
Product Catalogs: Maintained while products are listed or account is active
Communication Logs: Retained for 1 year for dispute resolution

4.2 Post-Account Closure

After account closure, personal identifiers are anonymized within 60 days
Financial records retained for 7 years (anonymized after 60 days) for tax compliance
Product listings and store data removed within 30 days
Customer order history retained (with vendor ID anonymized) for customer service

5. Vendor Rights and Controls

5.1 Access Your Data

Request a complete export of your business data via:

Vendor Dashboard: Settings > Data Export
Email: vendor-support@junovortex.com
Data provided within 7 business days in CSV/PDF format

5.2 Update Business Information

Update vendor details anytime through Vendor Dashboard:

Contact information and addresses
Banking details (subject to re-verification)
Product catalogs and pricing
Store branding (logo, description)

Important: Changes to GSTIN, PAN, or business name require re-submission of documents.

5.3 Account Termination

Vendors can request account closure with 30 days written notice:

All pending orders must be fulfilled before closure
Outstanding payments will be settled as per schedule
Return/refund liability continues for 90 days post-closure
Data retained as per retention policy (Section 4.2)

5.4 Restrict Data Visibility

Vendors can control:

Store Visibility: Temporarily hide store from customer search (vacation mode)
Analytics Sharing: Opt-out of comparative benchmarking reports
Customer Data Access: Limit access to customer contact info (order notifications only)

6. Data Security for Vendor Information

6.1 Technical Security Measures

Encryption: All vendor data encrypted at rest (AES-256) and in transit (TLS 1.3)
Access Controls: Role-based access; only authorized personnel can view sensitive data
Audit Logs: All data access and modifications logged for security review
Two-Factor Authentication (2FA): Mandatory for vendor dashboard login
Secure File Storage: KYC documents stored on encrypted, access-controlled servers

6.2 Organizational Security

Background verification of all employees with vendor data access
Non-Disclosure Agreements (NDAs) with employees and contractors
Regular security training and phishing awareness programs
Incident response plan for data breaches

6.3 Data Breach Notification

Breach Protocol:

Affected vendors notified within 72 hours of breach discovery
Notification via registered email, WhatsApp, and phone call
Details of compromised data and remedial actions disclosed
Assistance provided for credit monitoring if banking data compromised
Breach reported to CERT-In and relevant authorities as required by law

7. Vendor Responsibilities for Customer Data

Critical: Data Protection Obligations

As a vendor, you receive customer personal information (name, phone, address) to fulfill orders. You are legally obligated to:

Use Customer Data ONLY for Order Fulfillment: Do not use customer contact information for marketing without explicit consent
Maintain Confidentiality: Do not share customer data with third parties
Secure Storage: If storing customer data locally, implement security measures
Data Deletion: Delete customer data after order fulfillment (except as required for tax records)
No Unauthorized Marketing: Do not contact customers for promotions outside Junobot platform

Violation of these obligations may result in immediate account suspension and legal action under IT Act, 2000.

8. Prohibited Items and Compliance

Strictly Prohibited Items:

Vendors are ABSOLUTELY PROHIBITED from selling the following items through Junobot:

Prescription Drugs: Any medications requiring valid medical prescription (violates Drugs and Cosmetics Act, 1940)
Weapons and Ammunition: Firearms, explosives, knives (except kitchen knives), pepper spray, tasers
Stolen Goods: Any products obtained through theft or illegal means
Counterfeit Products: Fake branded items, pirated software, unauthorized replicas
Illegal Substances: Narcotics, recreational drugs, tobacco products (if local laws prohibit)
Adult Content: Pornographic material, sex toys (if prohibited in your jurisdiction)
Endangered Species Products: Ivory, exotic animal parts, protected wildlife items
Hazardous Materials: Explosives, radioactive materials, toxic chemicals without proper licensing

Consequences of Violation:

Immediate account suspension and listing removal
Legal action under applicable Indian laws
Reporting to law enforcement authorities
Forfeiture of all pending payments and security deposits
Permanent ban from Junobot platform

9. Franchisee Access and Data Controller Role

9.1 Franchisee as Data Controller

If you were onboarded by a franchisee:

The franchisee is the primary Data Controller for your geographical region
They have full access to your business data, sales analytics, and customer interactions
They are responsible for vendor support, dispute resolution, and compliance in their territory
Junovortex (parent company) acts as Data Processor and provides backend technology

9.2 Dual Access Model

Franchisee Access: Full operational access for their territory
Junovortex Access: Technical support, platform maintenance, legal compliance
Both entities bound by this Privacy Policy and confidentiality obligations
Franchisee contact details disclosed to you at time of onboarding

10. Data Localization and International Transfers

Primary Storage: All vendor data stored on servers located in India
Razorpay Processing: Payment data processed in India, compliant with RBI guidelines
WhatsApp Communications: May be processed through Meta's global infrastructure (outside India)
No International Transfers: Vendor business data not transferred outside India without explicit consent
Compliant with RBI data localization norms for payment data

11. Changes to This Privacy Policy

We may update this policy to reflect legal changes or operational improvements
Material changes will be notified via registered email and vendor dashboard notification
Vendors have 30 days to review and accept changes
Continued use of the platform after 30 days constitutes acceptance
If you do not accept changes, you may terminate your account with 30 days notice

12. Grievance Redressal for Vendors

As per Information Technology Act, 2000 and Rules:

Grievance Officer Details:

Name: [To be appointed - Designate a specific person]
Email: grievance@junovortex.com
Vendor Support Email: vendor-support@junovortex.com
Phone: +91 9791293485
Address: Shop 16, No. 5, First Floor, JP Complex Medavakkam Main Road, Madipakkam, Chennai 600091, Tamil Nadu, India

Response Time: Grievances acknowledged within 48 hours, resolved within 30 days

13. Governing Law and Jurisdiction

This Privacy Policy governed by laws of India
Compliant with Information Technology Act, 2000 and IT Rules, 2011
Compliant with Consumer Protection Act, 2019 and E-Commerce Rules, 2020
GST compliance as per CGST/SGST Acts
Disputes subject to exclusive jurisdiction of courts in Chennai, Tamil Nadu, India

14. Contact Information

Legal Entity: Acquire Job Skills (Junovortex Division)
Registered Address: Shop 16, No. 5, First Floor, JP Complex Medavakkam Main Road, Madipakkam, Chennai 600091, Tamil Nadu, India
Vendor Support: vendor-support@junovortex.com
General Email: acquirejobskills@gmail.com
Phone: +91 9791293485
Website: www.junovortex.com

15. Vendor Consent and Acknowledgment

By registering as a vendor on Junobot, you acknowledge and consent to:

Collection and processing of your business information as described
Sharing of data with Razorpay, customers, and franchisees as specified
Public visibility of store information for customer trust and transparency
Compliance with all applicable laws and prohibited items policy
Responsibilities for protecting customer data received through platform
Storage of transaction records for legal compliance (7 years)

You may withdraw consent by closing your vendor account, subject to fulfillment of pending orders and legal retention requirements.