Privacy Policy for Customers

Junobot WhatsApp Shopping Assistant

1. Information We Collect

1.1 Personal Information

When you use Junobot via WhatsApp, we collect the following information:

• WhatsApp Phone Number: Automatically collected when you initiate conversation with Junobot
• Name: Provided by you during registration or order placement
• Delivery Address: Complete shipping address including street, landmark, city, state, PIN code
• Email Address: Optional, for order confirmations and receipts
• Order History: Details of all products/services purchased through Junobot
• Communication Data: All messages exchanged with Junobot on WhatsApp

1.2 Payment Information

Payment processing is handled by Razorpay, a licensed payment gateway:

• We do NOT store your complete credit/debit card numbers, CVV, or banking passwords
• We receive and store only payment metadata including: transaction ID, amount, payment status, and last 4 digits of card (for reference)
• Razorpay processes and securely stores your complete payment information as per PCI-DSS compliance standards

1.3 Automatically Collected Information

• Device Information: Device type, operating system, WhatsApp version
• Usage Data: Interaction patterns, bot commands used, browsing behavior within Junobot
• Location Data: Approximate location derived from delivery address (not GPS tracking)
• Timestamps: Date and time of all interactions and transactions

1.4 WhatsApp/Meta Integration

2. How We Use Your Information

2.1 Primary Purposes

• Order Fulfillment: Processing orders, coordinating with vendors, arranging delivery
• Payment Processing: Facilitating secure payments through Razorpay
• Customer Support: Responding to inquiries, resolving complaints, handling returns/refunds
• Account Management: Maintaining your shopping profile and order history
• Legal Compliance: Meeting tax, accounting, and regulatory requirements under Indian law

2.2 Secondary Purposes

• Personalized Recommendations: Suggesting products based on browsing and purchase history
• Service Improvements: Analyzing usage patterns to enhance Junobot functionality
• Marketing Communications: Sending promotional offers (only with your explicit consent)
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities

3. Information Sharing and Disclosure

3.1 With Vendors (Sellers)

When you place an order, we share the following information with the specific vendor:

• Your name, phone number, and delivery address
• Order details (items, quantities, specifications)
• Payment confirmation status (not payment details)

Purpose: To enable order fulfillment and delivery coordination.

3.2 With Payment Gateway (Razorpay)

• Transaction details including amount, order ID, and customer contact information
• Razorpay processes payment information independently under their PCI-DSS certified systems
• View Razorpay's privacy policy at: https://razorpay.com/privacy/

3.3 With WhatsApp/Meta

• All WhatsApp communications are processed through Meta's infrastructure
• Meta may collect metadata about message delivery and interaction patterns
• We do not control Meta's data processing; refer to WhatsApp Privacy Policy

3.4 With Franchisees/Aggregators

If your geographical area is serviced by a franchisee operating Junobot under their own brand:

• The franchisee acts as the Data Controller for your specific region
• Your data (name, contact, orders) is accessible to the franchisee for local operations
• Franchisees are contractually bound to follow this Privacy Policy
• The franchisee name and contact will be disclosed to you at the time of onboarding

3.5 Third Parties We Do NOT Share With

3.6 Legal Disclosures

We may disclose your information if required by law:

• In response to court orders, subpoenas, or legal processes
• To comply with tax authorities (GST, Income Tax Department)
• To law enforcement agencies for investigation of illegal activities
• To protect our legal rights or defend against legal claims

4. Data Retention

4.1 Active Account Data

• Transaction Records: Retained for 7 years as per Indian Income Tax Act requirements
• Order History: Maintained while your account is active for reference and support
• Communication Logs: Stored for 90 days for customer service purposes

4.2 Post-Account Deletion

• After account deletion, personal identifiers (name, phone, address) are anonymized within 30 days
• Transaction records are retained in anonymized form for legal compliance (7 years)
• You can request complete data deletion after the mandatory retention period

5. Your Rights and Controls

5.1 Access Your Data

You have the right to request a copy of all personal data we hold about you. Send request via WhatsApp to Junobot using command: /data-request

5.2 Correction and Updates

Update your information anytime using Junobot commands:

• /update-address - Change delivery address
• /update-name - Update your name
• /update-email - Change email address

5.3 Account Deletion

Request complete account deletion by sending: /delete-account via WhatsApp

• We will confirm deletion within 48 hours
• Personal identifiers will be anonymized within 30 days
• Transaction records retained for legal compliance only (anonymized)

5.4 Marketing Opt-Out

To stop receiving promotional messages: Send /opt-out-marketing

Note: You will still receive transactional messages (order confirmations, delivery updates)

5.5 Restrict Data Processing

You can request restriction on how we use your data for secondary purposes (recommendations, analytics) by contacting our Grievance Officer.

6. Data Security Measures

6.1 Technical Safeguards

• Encryption: All data transmitted between WhatsApp and our servers is encrypted (TLS/SSL)
• Secure Storage: Data stored on encrypted databases with access controls
• Payment Security: PCI-DSS compliant payment processing via Razorpay
• Access Controls: Role-based access; only authorized personnel can view customer data
• Regular Audits: Quarterly security audits and vulnerability assessments

6.2 Organizational Safeguards

• Confidentiality agreements with all employees and contractors
• Regular privacy and security training for staff
• Incident response plan for data breaches

6.3 Data Breach Notification

7. Data Localization and International Transfers

• Primary Storage: All customer data is primarily stored on servers located in India
• WhatsApp/Meta: Communications may be processed through Meta's global infrastructure
• Razorpay: Payment data processed in India in compliance with RBI guidelines
• We comply with Indian data localization requirements under RBI and IT Act

8. Children's Privacy

9. Cookies and Tracking

Junobot operates primarily through WhatsApp and does not use traditional website cookies. However:

• We use session identifiers to maintain conversation context within WhatsApp
• Analytics tools may use anonymous identifiers to track bot usage patterns
• No third-party tracking cookies or pixels are used in WhatsApp interactions

10. Changes to This Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in practices or legal requirements
• Material changes will be notified via WhatsApp message to all active users
• The "Last Updated" date at the top will reflect the most recent revision
• Continued use of Junobot after changes constitutes acceptance of the updated policy

11. Grievance Redressal

As per Information Technology Act, 2000 and Rules, we have appointed a Grievance Officer:

12. Governing Law and Jurisdiction

• This Privacy Policy is governed by the laws of India
• Compliant with Information Technology Act, 2000 and IT Rules, 2011
• Compliant with Consumer Protection Act, 2019
• Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu, India

13. Contact Information

Legal Entity: Acquire Job Skills (Junovortex Division)
Registered Address: Shop 16, No. 5, First Floor, JP Complex Medavakkam Main Road, Madipakkam, Chennai 600091, Tamil Nadu, India
Customer Support WhatsApp: [Insert Junobot Number]
Email: acquirejobskills@gmail.com
Phone: +91 9791293485
Website: www.junovortex.com

14. Your Consent

Document Version: 1.0 | Effective Date: January 12, 2025
© 2025 Acquire Job Skills - Junovortex Division. All rights reserved.