Privacy Policy for Franchisees & Aggregators

Junobot Proprietary Software License Agreement

Effective Date: January 12, 2025 | Last Updated: January 12, 2025

About This Policy: This Privacy Policy applies to Franchisees and Aggregators who license the Junobot proprietary software from Acquire Job Skills (Junovortex Division) to operate a WhatsApp shopping platform under their own brand name in a specified geographical territory.

1. Information We Collect from Franchisees

1.1 Corporate Entity Information

To enter into a franchise/license agreement, we collect:

Legal Entity Name: Complete registered name of company/firm
Corporate Structure: Private Limited, LLP, Partnership, Proprietorship
Registration Number: CIN/LLPIN/Registration Certificate
GSTIN: Goods and Services Tax Identification Number
PAN: Permanent Account Number of entity
Registered Office Address: As per incorporation documents
Operational Address: Territory headquarters (if different)
Certificate of Incorporation: Copy of registration documents
MOA/AOA/Partnership Deed: Governing documents

1.2 Directors/Partners Information

Director/Partner Names: All authorized signatories
Personal PAN and Aadhaar: For KYC verification
Address Proof: Utility bills, passport copies
Director Identification Number (DIN): For company directors
Contact Details: Phone numbers, email addresses
Background Verification: Creditworthiness, criminal record check (with consent)

1.3 Financial and Banking Information

Bank Account Details: Current account for settlements and license fees
Financial Statements: Last 2 years' balance sheets, P&L statements
Credit History: CIBIL score, credit reports (with consent)
Security Deposit: Amount and payment details
Payment Gateway Integration: Razorpay master merchant account details

1.4 Territory and Operations

Licensed Territory: Geographical area of operation (city/state/region)
Brand Name: White-labeled brand name for local operations
Logo and Branding Assets: Custom branding for the territory
Team Information: Key personnel, technical contacts, support staff
Office Infrastructure: Details of local office setup

1.5 Vendor and Customer Database

As a franchisee, you have access to:

Vendor Data: All vendors onboarded in your territory (business details, KYC, transactions)
Customer Data: All customers shopping in your territory (contact info, orders, preferences)
Transaction Records: Complete payment and order history for your region
Analytics Data: Performance metrics, sales reports, user behavior data

Critical: Data Controller Responsibilities

As a franchisee, you act as the Data Controller for your geographical territory. This means you have legal responsibility for:

Protecting vendor and customer data from unauthorized access
Ensuring compliance with Indian data protection laws (IT Act, 2000)
Handling data breach notifications and remediation
Responding to data access/deletion requests from users
Maintaining confidentiality and not misusing proprietary data

Violation may result in immediate license termination and legal action.

1.6 Software Usage and Technical Data

System Access Logs: Admin login records, IP addresses, access timestamps
Software Usage Metrics: Feature utilization, API calls, system performance
WhatsApp Business API Credentials: Your Meta business account details
Server Configuration: If using dedicated infrastructure
Integration Details: Third-party tools connected to the platform

2. How We Use Franchisee Information

2.1 License Management

Agreement Execution: Verifying identity and authority to sign license agreement
Due Diligence: Assessing financial capability and business credibility
Territory Allocation: Ensuring no overlap with existing franchisees
Software Provisioning: Setting up white-labeled instance for your territory
Ongoing Support: Technical assistance, platform updates, training

2.2 Financial Operations

Billing and Invoicing: License fees, revenue sharing, transaction charges
Payment Processing: Collecting subscription fees, setup charges
Tax Compliance: GST invoicing, TDS deduction, annual filings
Audit and Reconciliation: Verifying transaction volumes, revenue shares

2.3 Performance Monitoring

Territory Analytics: Tracking vendor onboarding, customer acquisition, GMV
Quality Assurance: Monitoring customer satisfaction, complaint resolution
Compliance Checks: Ensuring adherence to operational guidelines
Benchmarking: Comparing performance across different franchisee territories

2.4 Legal and Regulatory Compliance

Contract Enforcement: Ensuring adherence to license agreement terms
Intellectual Property Protection: Monitoring for unauthorized use or reverse engineering
Dispute Resolution: Handling conflicts between franchisee and Junovortex
Regulatory Reporting: Compliance with e-commerce laws, consumer protection acts

3. Information Sharing and Disclosure

3.1 With Vendors and Customers in Your Territory

Your corporate entity information is disclosed to users in your territory:

Brand Name Visibility: Customers and vendors see your white-labeled brand
Contact Information: Support email/phone displayed for local assistance
Legal Entity Name: Disclosed in terms of service and invoices
Address: Required for legal notices and consumer protection compliance

3.2 With Junovortex (Parent Company)

Junovortex retains access to:

All franchisee corporate documents and KYC data
Complete database of vendors and customers in your territory (for backup and technical support)
Financial transaction records for revenue sharing calculations
System access logs for security and audit purposes

Purpose: Technical support, compliance monitoring, dispute resolution, IP protection

3.3 With Government Authorities

Tax Authorities: GST filings, income tax returns, TDS certificates
Corporate Registry: ROC filings, annual returns
Law Enforcement: In case of illegal activities or court orders
Consumer Protection Authority: If required for investigation

3.4 With Payment Gateway (Razorpay)

Your entity's banking details for settlement accounts
Transaction records for your territory
KYC documents for merchant account verification

3.5 Information We Do NOT Share

Junovortex will NOT:

Share your proprietary business data with competing franchisees
Disclose your vendor/customer database to third parties
Sell your territory analytics to external agencies
Provide access to your software instance to other franchisees

4. Data Retention for Franchisees

4.1 During Active License Period

Corporate Documents: Retained throughout license duration
Financial Records: Maintained for 7 years as per Income Tax Act
Vendor/Customer Data: Accessible in real-time for operations
Transaction Logs: Stored for audit and dispute resolution (7 years)

4.2 Post-License Termination

Data Transition Upon Termination:

90-Day Notice Period: Required for smooth transition of operations
Vendor/Customer Data: Transferred to Junovortex or new franchisee (with user notification)
System Access Revoked: Immediate upon termination date
White-Label Branding Disabled: Your brand name removed from platform
Financial Records: Retained for 7 years (anonymized after settlement)
Corporate Documents: Archived for 7 years for legal compliance

5. Franchisee Rights and Obligations

5.1 Your Rights as a Franchisee

Access Territory Data: Full access to vendor and customer data in your region
Request Data Export: Monthly backups of your territory database (in encrypted format)
Update Corporate Information: Notify changes in directors, address, banking details
Audit Financial Records: Annual audit of revenue sharing calculations
Request Performance Reports: Detailed analytics of your territory operations

5.2 Your Obligations as Data Controller

Mandatory Compliance Requirements:

Confidentiality: Maintain strict confidentiality of vendor/customer data
Security Measures: Implement access controls, encrypt sensitive data
Staff Training: Ensure employees understand data protection obligations
Breach Notification: Report any data breaches to Junovortex within 12 hours
User Rights Compliance: Handle data access, correction, deletion requests from users
No Unauthorized Use: Do not use customer data for marketing outside Junobot platform
Third-Party Restrictions: Do not share data with external parties without consent

5.3 Prohibited Activities

The following are STRICTLY PROHIBITED:

Reverse Engineering: Attempting to extract source code or algorithms
Data Scraping: Bulk extraction of vendor/customer databases for external use
Competitive Use: Using Junobot technology to build competing platform
Sublicensing: Granting access to third parties without Junovortex approval
Brand Misrepresentation: Claiming ownership of Junobot technology
Illegal Activities: Facilitating sale of prohibited items (drugs, weapons, stolen goods)

Consequences: Immediate license termination, legal action, forfeiture of security deposit, claims for damages

6. Intellectual Property Restrictions

6.1 Proprietary Software Ownership

Critical Understanding:

The franchisee acknowledges that:

All source code, algorithms, bot logic, and workflow designs remain exclusive property of Acquire Job Skills
White-labeling rights are limited to brand aesthetics (name, logo, colors) only
No ownership rights are transferred through the license agreement
Any improvements or suggestions made by franchisee become property of Junovortex

6.2 Confidential Information

Franchisees must maintain confidentiality of:

Software architecture and technical documentation
Business processes and operational workflows
Pricing models and revenue sharing formulas
Customer acquisition strategies and marketing materials
Vendor onboarding procedures and quality standards

Non-Disclosure Period: Confidentiality obligations continue for 5 years post-termination

7. Data Security and Breach Protocol

7.1 Security Measures Required from Franchisees

Access Controls: Role-based access for team members, regular password updates
Two-Factor Authentication: Mandatory for all admin accounts
Secure Networks: VPN usage for remote access, firewall protection
Device Security: Antivirus software, encrypted devices for accessing system
Physical Security: Secure office premises with restricted access
Staff Verification: Background checks for employees handling sensitive data

7.2 Data Breach Notification Protocol

Immediate Action Required:

In case of data breach or security incident:

Notify Junovortex within 12 hours: Email to security@junovortex.com and phone call
Contain the Breach: Immediately isolate affected systems
Document Evidence: Preserve logs and forensic data
User Notification: Coordinate with Junovortex for customer/vendor alerts (within 72 hours)
Remediation: Implement corrective measures as directed
Report to Authorities: CERT-In notification (Junovortex assists)

Liability: Franchisee bears financial liability for breaches caused by their negligence

8. Financial Terms and Revenue Sharing

8.1 License Fees and Costs

Initial Setup Fee: One-time non-refundable software setup and training cost
Monthly/Annual Subscription: Recurring license fee for software usage
Revenue Sharing: Percentage of GMV or per-transaction fee (as per commercial annexure)
WhatsApp API Costs: Meta's conversation charges (may be pass-through or included)
Payment Gateway Charges: Razorpay fees (typically shared between franchisee and Junovortex)

8.2 Financial Data Usage

We collect and use financial data for:

Calculating accurate revenue shares and commissions
Generating invoices and tax documents
Assessing territory performance and growth potential
Financial audits and compliance verification
Creditworthiness assessment for license renewals

9. Termination and Data Transition

9.1 Termination Conditions

License may be terminated:

Mutual Consent: 90 days' written notice from either party
Breach of Contract: Immediate termination for violations
Non-Payment: Failure to pay license fees for 60 days
Illegal Activities: Immediate termination with legal action
Brand Reputation Risk: If franchisee's actions harm Junovortex brand

9.2 Post-Termination Data Handling

Data Transition Process:

Vendor/Customer Notification: Users informed of franchisee change (90 days before)
Data Migration: All data transferred to Junovortex or new franchisee
Access Revocation: Franchisee's system access terminated on effective date
Data Deletion: Franchisee must delete all local copies of customer/vendor data within 30 days
Certification: Submit written confirmation of data deletion
Audit Rights: Junovortex may audit for compliance (up to 1 year post-termination)

10. Governing Law and Dispute Resolution

10.1 Applicable Laws

This Privacy Policy governed by laws of India
Information Technology Act, 2000 and IT Rules, 2011
Consumer Protection Act, 2019 and E-Commerce Rules, 2020
Indian Contract Act, 1872
Arbitration and Conciliation Act, 1996

10.2 Dispute Resolution

First Step - Negotiation: Good faith discussions for 30 days
Mediation: Third-party mediator (if negotiation fails)
Arbitration: Binding arbitration in Chennai, Tamil Nadu (as per agreement)
Jurisdiction: Exclusive jurisdiction of courts in Chennai for legal proceedings

11. Changes to This Privacy Policy

Junovortex may update this policy to reflect legal or operational changes
Material changes notified via registered email with 60 days' notice
Franchisees have 60 days to review and accept changes
Continued operation after notice period constitutes acceptance
Right to terminate license if changes are unacceptable (with 90 days' notice)

12. Contact and Grievance Redressal

Franchisee Support and Grievances:

Legal Entity: Acquire Job Skills (Junovortex Division)
Registered Address: Shop 16, No. 5, First Floor, JP Complex Medavakkam Main Road, Madipakkam, Chennai 600091, Tamil Nadu, India

Franchisee Relationship Manager: [Designated Contact Person]
Email: franchisee-support@junovortex.com
Phone: +91 9791293485

Grievance Officer: [To be appointed - Designate a specific person]
Email: grievance@junovortex.com

Response Time: All grievances acknowledged within 48 hours, resolved within 30 days

13. Franchisee Acknowledgment and Consent

By executing the Franchisee License Agreement, you acknowledge and consent to:

Collection and processing of your corporate information as described
Access to vendor and customer data as Data Controller for your territory
Responsibilities for data protection, security, and breach notification
Confidentiality obligations regarding proprietary software and business processes
Restrictions on reverse engineering, sublicensing, and competitive use
Financial terms including license fees and revenue sharing
Data transition protocols upon termination of license
Governing law and dispute resolution mechanisms

This Privacy Policy is an integral part of the Franchisee License Agreement and must be read in conjunction with the full contract.